Service Plans Terms & Conditions
Monthly payment plans require a credit card number on file. The card will be charged automatically every month, and the plan will renew after the 12th month unless Swanton Energy Services is notified 30 days before the renewal date. Swanton Energy Services reserves the right to make changes at any time to conditions and coverage terms. Any changes in pricing will not take effect until the renewal effective date. Price is subject to change.
Prices exclude sales tax. Sales tax will be applied to air conditioning plans. For monthly payment options, the first month’s payment will include sales tax for 1 contract year. Sales tax is non-refundable. Swanton Energy Services reserves the right to inspect systems before enrolling in plans. Systems with defects must first be repaired and restored to full functionality before enrolling in the plan. Swanton Energy Services reserves the right to replace parts with pre-owned, refurbished, or equivalent parts as necessary.
Platinum, Gold, and Silver are for natural gas heating, heat pump, or cooling systems. Sales tax applies only to cooling plans. **Repairs to be made during normal business hours, Monday-Friday, 8 a.m.-4:30 p.m. Platinum labor time allowance for repairs is 2 hours max. Repairs beyond 2 hours will incur a $195/hour rate. Platinum plan parts allowance is $200 max. Gold labor time allowance is 1 hour max for repairs. Repairs beyond 1 hour will incur a $195/hour rate. Gold plan parts allowance is $100 max. Client agrees to pay additional costs over the parts allowance. GOLD and SILVER: $69 diagnostic fee applies after normal business hours. Major components are: furnace, condenser, air handler, and boiler. -$500 cap on credit. After hours, the normal diagnostic fee is $119. For costs exceeding the allowance, the client is responsible for paying the balance. Water heater – same rules, regulations, and restrictions apply as heating and cooling plans. Regular fees for non-member service calls – $89 diagnostic fee Monday – Friday – 8 a.m. – 4:30 p.m. The after-hours diagnostic fee is $119. Over time, repair fees apply for non-Comfort Shield members. Flat rate pricing applies to all non-member repairs.*must have purchased at least 1 heating and 1 cooling plan
Oil Plan
The parts listed below (up to $100 allowance) are covered for replacement or repair under the oil service contract:
- Customer to pay the difference for parts over $100
- Oil pump strainer
- Burner motor
- Fan limit control
- Nozzle
- Nozzle line
- Nozzle adapter
- Fuel pump
- Ignition transformer
- Electrodes and porcelains
- Oil filter
- Burner coupling
- Burner blower cage
- Delayed oil valve
- Gaskets
- Cad cell eye
- Cad cell relay
Exclusions:
- Failure of the low water cut-off (steam system)
- Combustion chamber, low water cut off, water feeder, circulator pump, blower motor, blower fan, blower bearings, zone control equipment, air filters, smoke pipe, draft regulator, and wiring
- Heat distribution systems, hot water or steam piping and radiators, ductwork systems, bleed and flush systems
- Humidifiers and air cleaners
- Oil floods
- Lack of oil (oil tank runout)
- Failure of the customer to maintain the proper water level
- Defective or plugged oil lines
- Tank sediment and sludge problems
- Air conditioning portions of combination heating and cooling controls
- Any valve or components pertaining to the water system (external to the boiler)
Customers who are not on an automatic oil delivery plan with J. Swanton Fuel Co. Inc. are responsible for maintaining the proper oil level in the tank. If there is a runout, the customer agrees to pay the service call fee for a technician to restart the system: prime and start (no parts and clean system) is $135. If additional parts or time are needed due to sludge or dirty tank conditions, additional fees will apply beyond $135.
Service Scheduling
Swanton Energy Services reserves the right to perform all service calls and maintenance visits during normal business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. on non-holidays. Any work performed outside normal hours will be billed at standard service rates for all Comfort Shield Plan members. No overtime will apply to members with accounts in good standing. Silver Plan Members will be billed at the 20% discount rate for service performed during normal business hours, Monday-Friday, 8 a.m. to 4:30 p.m., if applicable.
Cancellation/Non-renewal/Transfers
This service agreement is non-refundable seven days after the contract start date or if annual maintenance or service has been performed. The contract is transferable to a new homeowner at the existing HVAC equipment's current address. No exceptions. The purchaser may cancel a contract within 30 days of the renewal date. No refunds will be given after seven days of the start date. Any system enrollment is subject to an initial inspection by Swanton Energy Services. The system must be in good working order. Prices are subject to change.
Plans are good for one full year from the enrollment date. Plans will automatically renew at the end of one year unless canceled within 30 days before the renewal date.
Air conditioning maintenance will be scheduled between April 1 and July 30. Heating maintenance will be scheduled between September 1 and December 30.
Swanton Energy Services will remind the client to schedule maintenance. Two attempts will be made. If the client does not respond to schedule maintenance within the maintenance time period, the maintenance will be considered satisfied for that given seasonal tune-up. No refund will be given. You may not add this missed tune-up to future plans. Tune-ups and cleaning will be scheduled at Swanton Energy Services’s discretion during normal business hours, Monday-Friday, 8 a.m. to 4:30 p.m.
Parts & Labor Repair Protection
The benefits are directly related only to the HVAC equipment covered under the plan and do not apply to electrical or plumbing outside the equipment unless specifically stated. This includes the incoming water feed line or domestic water piping in the home, and the electrical supply circuit to the equipment. Items not covered would include refrigerant leaks, refrigerant leak repair, refrigerant refill, ductwork and airflow problems, copper refrigerant lines, acts of nature (which includes animal damage, freezing, fire, flood, lightening strikes), well pumps, sump pumps, high voltage wiring outside equipment, and any third party related items including work due to negligence or misuse outside of our control, other comfort accessories such as humidifiers, uv lights, air cleaners, zoning controls and dampers, touch screen/wifi thermostats, dehumidifiers, indoor/outdoor cameras or other connected home devices. Comfort accessories may be included with the plan at a separate charge.
Parts covered under the plan will be replaced with like-kind. Parts may be universal, refurbished, or pre-owned. Parts are not covered due to a lack of maintenance. In the event that a part is obsolete, Swanton Energy Services reserves the right to determine whether a replacement part is feasible and/or economically practical. If a repair part cannot be installed safely and in a manner consistent with the manufacturer's original intention, a recommendation for replacement of the entire unit will be given.
Unnecessary service calls beyond the scope of this contract may be charged and paid for by the purchaser. For example, dirty filters, fuses, tripped breakers, and reset switches were turned off. Swanton Energy Services will replace standard filters during regular scheduled maintenance visits only. It is the purchaser’s responsibility to make more frequent changes if necessary.
Service Access
Whether in the attic, crawlspace, or basement, the customer must supply a proper access path to the unit to be serviced, proper flooring to ensure the safety of the technician and property. If access is through a closet, the customer must have the area cleared of any debris or storage items to make suitable access for the technician and ladder, if necessary. Failure to do so may result in a rescheduling fee and cancellation of work for that day. Flooring can be provided by Swanton Energy Services for an additional charge, but must be notified in advance of scheduled work.
Effective Date
Your contract will begin seven days after receiving your written contract or digital signature and accepting the Terms and Conditions, and either payment in full or the first payment if choosing the monthly options. After the effective date, the client is responsible for full payment to Swanton Energy Services for the entire year. No cancellations will be honored after seven days of the start date, and no refunds will be given. Service plans will automatically renew on an annual basis unless canceled in writing and received within 30 days of the renewal date. Air conditioning plans will have sales tax added to pricing. Swanton Energy Services reserves the right to make changes to the payment schedule at any time. Client must provide a valid credit card for the monthly payment options. Client agrees to have their credit card charged monthly. Canceled cards or cards near expiration must be updated by the client in order to avoid a lapse in coverage.
Termination
Swanton Energy Services reserves the right to cancel coverage for any of the following:
- Parts are no longer available from the original manufacturer, and there is no reasonable alternative available.
- Any work performed on the covered system by anyone other than a Swanton Energy Services employee for any reason.
- Failure by the homeowner to properly maintain equipment or to replace parts in order to maintain good operating condition. That is, filter cleaning or replacement.
- Repair costs are greater than the original value of the equipment.
- Account is not in good standing or has a failure to make payments on the plan. Service will not be performed until payments are current and the account is in good standing.
Eligibility of Coverage
Swanton Energy Services reserves the right to make an on-site inspection of the HVAC equipment. Equipment must be in good working order. Any defects or repairs necessary must be performed before acceptance into a service agreement. This can be done at standard Swanton Energy Services repair rates. All equipment and installations must adhere to state, local, and federal codes. All equipment must conform to the requirements of the American National Standards Institute.
Coverage Conditions
Swanton Energy Services may use universal, refurbished, or pre-owned parts in good working order to make repairs. All work under the service plan must be performed by a Swanton Energy Services employee. Swanton Energy Services reserves the right to schedule emergency service in extreme weather before maintenance visits. Customer must provide safe and ready access to all equipment, including flooring in attics, proper lighting, and entry. Swanton Energy Services is not responsible for damage to attic ladders as a result of normal use. If non-covered parts are needed to complete the repair of the covered part, standard rates will apply for the non-covered part. Swanton Energy Services is not responsible for any water damage due to condensation of any kind, including mold or mold remediation. Swanton Energy Services is not responsible for ceiling damage that may arise from condensate, heating, or water piping. Swanton Energy Services is not responsible for the failure of leak detection devices like overflow switches or wifi leak detectors.
General Exclusions
- The following indoor air quality items are excluded from contract coverage but can be purchased separately: humidifiers, UV lights, electronic air cleaners, media air filters, ERV, HRV, zoning systems.
- Equipment shutoff valve, piping, flex connectors, and fittings external to the unit.
- Leaks in gas piping.
- Leaks in refrigerant piping (may be repaired at standard rates).
- Refrigerant refill.
- Damage caused by misuse, vandalism, negligence, fire, freezing, power or water supply outages, flooding, faulty design, poor installation, leaks from piping, humidifiers, lightning, power surges, acts of God, and other conditions beyond the control of Swanton Energy Services.
- Damage due to failure to maintain equipment.
- Rusting, corrosion, or component failure.
- Heat exchangers and compressors.
- Materials and labor for any work other than work specified in the contract.
- Pre-existing conditions, including anything that was wrong with your equipment at the time you signed up for the service plan.
- Service will not be performed unless the account is in good standing.
- Unit replacements are not covered.
Our Customers Are Chirping Up a Storm About Us
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Service man was very courteous. Was quick to explain what he was doing.Babs Przelomski
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Tim came out to check my A/C unit. Working perfect now.Gina
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Very competent technician. Very good company.Phillip Friedman
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Swanton responded promptly that evening and then returned the next morning to ensure everything was working well.janette crowe
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We are always happy with the Swanton team. They are always courteous and get the problem fixed right away.Ken Michalek
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Competitive pricing, good communication, and very professional techs.Glen Wenrich
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Swanton did a fantastic job when my furnace was replaced.Stacy V
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We absolutely love the system; it is quiet, efficient, and works brilliantly.cherise kaplan
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Technician was very accurate and honest and appreciated his professionalism.Alan Matthews
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Swanton is always prompt when service is scheduled.Ann Swirsky
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Everyone is very professional.Jeff Angelucci
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Fair pricing and no upsell pressure tactics.Caroline
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Alex has big shoes to fill.brian berry
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Technician was knowledgeable, professional, friendly, and polite.Linda Lenzi
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I’m very happy with the service from everyone.Scott Stackhouse
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The heat is significantly more quiet now.Donna McGoldrick
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No fugazy repair quotes to fix a non-existent problem.Frank McLaughlin
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Swanton staff is always professional and does a great job.John Matsen
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The tech arrived right on time and was very efficient.Deborah Evans
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Very friendly and took the time to explain everything to me.Michelle Ronnie
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They have always been excellent and fair.Julia DeVita
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Very satisfied with their service department.Mary Elizabeth Soriano
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I appreciate your service team! Polite, non-intrusive, efficient!Theresa Chandler
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Techs are super friendly, knowledgeable, and professional.J PR
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Swanton’s service team arrived and fixed it promptly.Connie Murray
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Always reliable, dependable, and trustworthy, all at a fair price.Vin Caruso
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Alex at Swanton Energy Services is an excellent young technician.Ima Puter
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The office staff is always so helpful, and their technicians are pleasant, professional, and go above and beyond to get the job done.Rosanne Pucciarelli
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Always excellent service.Jacqueline Dean
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I was again made to feel like a valued customer and that my problem was something important to be solved.Janice
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Alex and Tim are wonderful! I am going through a tough time.Jackie Kenny-Downie
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Great technician who was a true professional.john mccormick
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The technicians showed up exactly on time and finished the job same day, professional and informative.Richard Oddo
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Couldn't have gone better; guys were great.Kevin Ronan
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The technicians were prompt, highly skilled, and meticulous.John Bud
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Came quickly and fixed it fast.Jim McGann
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The whole team were knowledgeable, friendly and efficient with their work and got me back up and running with my heat in no time.Connor Magnusen
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Tech arrived at the scheduled time and completed maintenance service quickly, leaving the area very clean.Scott Mullin
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Swanton is the only company I would trust with any HVAC needs.Graig Oteri
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Great service from a local business.Claire King
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I cannot thank Jeff and his team enough for their help!Matthew Miller
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Excellent service from the office and follow-through with Tom and Eric.Carol Moore
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I called Swanton and they had a tech at my house within 20 minutes (all with a snowstorm on the way).Nicole Bennett
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The heating technicians were very professional, courteous, and knowledgeable.Linda Heintz
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Service call arrival was well communicated, technician was friendly and efficient.Liz Perl Erichsen
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The service technician arrived on time and completed maintenance of the heating system.Francis Cashes
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The guys were great, nice and careful.Arleen Miller
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They were able to address the issue quickly and get our heat back up and running.Marissa Grasso
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Friendly, professional service.Ray Morgan
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We were kept informed of their progress throughout the service and shown pictures of our vents before and after cleaning.Harold Foley
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Professional, competent, caring, friendly, patient.Thomas Mulvey
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Regular maintenance does in fact extend the life of these units.Wayne Smalbach
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Professional, good communication.Rebecca Barber
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Tim serviced my heating system in winter and cooling system in fall with such care and accuracy.Louise Mondello
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Definitely would recommend Swanton.Jim Moody
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Excellence, professional, refreshing honesty, the entire team with Jeff and Mary Jo, Mike, Alex, and Amanda all make this company without doubt.Madelyn Hunt
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Came on time, did the job, and was courteous.Mary D'Agostino
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Never a problem, always reliable service!Rae Ann Martin
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Very nice and professional service technician.Richard Alvino
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They performed a very difficult job with professionalism, efficiency, and humor.John Gavin
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I have used Swanton for 26 years. They have always been great.Arthur Andersen
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Tom, Mike, and Nate did an amazing job installing a replacement split system in my home.Robert Sydorko
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Swanton is a great, locally owned company that always provides us with prompt, reliable, friendly service.shari cordon
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Cleaned my heating system and did a fine job as usual.Paul Freund
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Techs are always courteous and efficient.John Matsen
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Kudos to Tommy and his crew, Mike, Nick, and Sergi.robert janiak
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Technician was very courteous and knowledgeable.Louis Guiliano
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Does a great job. Friendly, courteous, respectful.Gary Phillips
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We are very happy with Swanton’s skilled service people and their pricing…very affordable!John McMahon
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Always quick to answer the phone, and the technicians are awesome and very professional.Ryan Commesso
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Thank you for such great service for all the years.Pam Boyd
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We have always had a very positive experience with all the people who work at Swanton.joyce gulden
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Their technicians are professional yet friendly.Rebecca Manganelli
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Always prompt and honest!Anthony LeLand
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Always helpful and keeping my system running strong.Marcy Ragan
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He has been here before, knows my furnace, and does great work quickly and efficiently.Michael Ruane
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He has been here many times and it’s always a pleasure to see him again.Francene Capone
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Polite, answered our questions, and got the job done.Chris Papaleo
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Always super friendly and helpful.Jim Morris
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They have been our trusted "go to" for many years.Nancy Gill
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He was extremely thorough and cleaned my mini split in the kitchen.US
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Swanton is always prompt when service is scheduled.Ann Swirsky
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Swanton techs identified our HVAC issue quickly and were very knowledgeable and helpful.Kevin McCarthy
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Brian is the best, most thorough technician you would ever want to service your home.Patrick Short
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Technician Brian is always on time, knowledgeable, personable, and his expertise is outstanding.Margaret DeLuca
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Our Swanton technician was very polite and knowledgeable.Cara Amy
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I have remained a loyal customer because they are a family-run business who puts emphasis on the quality of their work and customer satisfaction.carol unanski
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They took 5 minutes to diagnose and fix an issue. Extremely professional and knowledgeable.Laurent Bastien Corbeil
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Swanton services are very reliable and quick to return calls.Amy Rock
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Will definitely call again when needed.Gilbert Lawson
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Very impressed.Dot Fitzpatrick
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Service was excellent!Paul Kelleher
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Couldn't have asked for nicer people to have in my home to install my new system.Janice Pittman
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Timely response to our need for a replacement.Thomas Hyland
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Alex, our technician, was prompt, polite, informative, and helpful.Richard Morris
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He arrived on time, was courteous and professional, and performed our AC preventive maintenance very well.Rob Red
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100% recommend Swanton Energy Service!Genie Perl
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Your technician was on time, polite, and very thorough.Salvatore Randazzo
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Tom and his team were outstanding installing the Mini Split.Tony Montana
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Tech showed up on time, figured out the problem right away, fixed it, and the A/C was working again!Joseph Bocchino
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Technician Brian is excellent.Francine Ashuck
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Jeff, Tom, and his crew were prompt and explained everything. Very organized and clean.Janice Aslin
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They handle everything from repair, replacement, service, and maintenance.Wendy Keany
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They are always on time and work cleanly.Robert Amling
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The tech arrived right on time and was very efficient.Deborah Evans
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If you are looking for a company with integrity, professionalism, care, attention to detail, and that will treat your house as their own, please choose Swanton Energy Services.Victor Peralta Jr
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Great service and installed new heating system.Larry Aufiero
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Tom is so knowledgeable and pleasant.Aly G
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They were thorough and got the job done in a timely way.Joseph Brosnan
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They are very reliable.Gabby Weiss
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New boiler was installed quickly on very short notice. The crew was great, very friendly, neat, and punctual.Chris G
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We have used Swanton for years and have always been happy with their service.Kara Shanley
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Your installers were thorough, knowledgeable, very sweet, and explained everything step by step.kristina pascucci
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These guys went above and beyond!Mary Lynn Hughes
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Highly recommend Swanton and Brian for anything you need.William Maher
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The technician was on point, on time, and did the job quickly and efficiently.Mark Napolitano
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Amanda was great in setting an appointment and follow-up.John R. Calia
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Really saved us when our furnace went down this winter!Tony Zertuche
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Helped with a C of O inspection and were very thorough.Erin Adduchio
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Service tech was friendly and professional and completed the work requested.Janette Crowe
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On time and fixed our AC unit quickly.mrchopper7676
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Swanton is great if you are looking for a heating and cooling company. I strongly recommend.Elizabeth mastriano
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Outstanding, professional, and trustworthy.grunthaner
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Swanton's service is first class.Hunter b
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We have been using Swanton for years to service our furnace and air condition and I would highly recommend them for their service.Linda Zinneman
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Fast service! I had no heat!MURNA TYRRELL
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Brian is excellent. Very knowledgeable and experienced.Adam Hubeny
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Brian has helped us in the past and once again came to my family’s rescue.Robert Tracy
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They showed up when they said they would and left the area cleaner than it was when they started.Michael ONeil
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Well-trained and knowledgeable technicians as well as support staff that are professionally friendly and responsive to customer needs.James Grenafege
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A neat and knowledgeable tech.Kenneth Pfitzer
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Best response and terrific technician!Suzanne Santry
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The tech explained everything he was seeing as he explored a few possibilities.Kathleen Hands
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Every interaction is professional and courteous.Family Z
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Jeff, Tom, Amanda, and the entire Swanton crew have always been exceptional in delivering and fixing all my heating and cooling requirements.Midas The Great
Savings & Financing
Feather Your Nest With Savings
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Comfort Shield Service Plans
Helping Your Comfort Take Flight
Wish there was a way to prevent costly repairs on your home comfort equipment? There is! Ask us about our value-packed Comfort Shield Service Plans. With multiple levels of coverage, you can customize your plan to include all your home's systems, including heaters, air conditioners, water heaters, IAQ technologies, and more. Our local HVAC contractors will keep things running smoothly year after year, all while you enjoy a wide range of perks, discounts, and improved performance from your heating and cooling equipment.
